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Damilola Onanuga

@damilolaonanuga1

Customer service specialist at The Eye Doctors who reduced customer no-shows by 15% through proactive communication and follow-up.

Nigeria

Message

At The Eye Doctors, I coordinate daily operations and service delivery across clinic branches, working with clinical, administrative, optical and HMO teams to resolve complex service issues. As a Customer Service Executive, I reduced customer no-shows by 15% through proactive communication and structured follow-up, and processed HMO authorisations with 100% accuracy.

At Shopaviva Online Beauty Store, I managed remote onboarding and support for customer and partner accounts, and improved onboarding and operational efficiency by 20% by streamlining processes. Earlier, at Konga Online Shopping Mall, I handled customer enquiries and orders and followed up to recover cancelled orders.

Experience

Work history, roles, and key accomplishments

Current

Deputy Admin Lead

Current

The Eye Doctors

Aug 2025 - Present (1 year 2 months)

Coordinate daily operations and service delivery across multiple clinic branches, resolve complex customer and service issues, and manage communication with external HMO partners on authorisations, claims, and service issues.

Operations Coordination Customer Service HMO Management Communication Skills Problem Solving Documentation Staff Coordination

Customer Service Executive

The Eye Doctors

Nov 2022 - Jul 2025 (2 years 8 months)

Managed high-volume customer communication through phone, email, WhatsApp, chat, and CRM systems. Coordinated 50+ patient appointments weekly, reduced no-shows by 15%, and processed HMO authorisations with 100% accuracy.

Customer Service CRM Appointment Scheduling HMO Authorizations Communication Skills Problem Solving Documentation

Remote Operations and Customer Support Officer

Shopaviva Online Beauty Store

Oct 2018 - Oct 2022 (4 years)

Managed remote onboarding and support for 200+ customer and partner accounts, handled enquiries via email, phone, chat, and social media, and improved operational efficiency by 20% through process streamlining.

Remote Support Onboarding CRM Order Processing Logistics Customer Service Process Improvement

Customer Service and Telemarketing Associate

Konga Online Shopping Mall

Jan 2017 - Jul 2018 (1 year 6 months)

Handled 100+ inbound and outbound customer interactions daily by phone and email, resolved orders, enquiries, complaints, and escalated issues, and recovered cancelled orders through retention techniques.

Customer Service Telemarketing Issue Resolution Order Management Retention Communication Skills