Stephanie Johnston
@stephaniejohnston
I resolve customer collections and process small-business loans accurately.
United StatesWhat I'm looking for
At Farmers Home Furniture, I assist customers with collections resolutions, document payment agreements in CRM, and help maintain audit-ready records for efficient dispute resolution.
I've also processed and submitted small-business loans at Integrated Business Financing, using bank statements and required loan documentation to help businesses find the best available loan option.
During my contract work with Kforce: Highlight Technologies, I processed SBA surge and disaster loans, screened applications, and requested documents for loan and forgiveness completion.
I bring more than 10 years of combined experience across credit collections, loan processing, payment processing, and retail customer service. I'm comfortable working across CRM systems, Slack, UCS, Capital Access Financial System, SCEPTAR, Forgiveness Platform, Microsoft Office, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Credit Representative
Farmers Home Furniture
Feb 2023 - Present (3 years 7 months)
Provide excellent customer service while assisting customers with collections resolutions. Responsible for collecting money owed from customers and assisting with scheduling delivery or pickup of furniture.
Education
Degrees, certifications, and relevant coursework
American InterContinental University
Bachelor of Accounting, Accounting
2019 - 2020
Completed a Bachelor of Accounting degree with a focus on Accounting.
American InterContinental University
Bachelor of Arts, Criminal Justice
2016 - 2018
Pursued a Bachelor's degree in Criminal Justice with a focus on Forensic Science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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