Maria Silva

Performed credit checks for loan applicants, gathered missing information, and handled high-volume inbound calls (about 100/day) to resolve customer inquiries and support loan approvals. Coordinated with the legal department on escalated collections cases, processed payments, and completed cash drawer reconciliations.

Managed the loan customer lifecycle by running credit checks, collecting missing borrower information, and handling inbound loan-related calls to resolve issues promptly. De-escalated upset customers, supported legal escalations for collections, and processed customer transactions while maintaining accurate cash drawer balances.

Picked and packed customer returns with high accuracy, inspected items, and organized merchandise for restocking or disposal. Collaborated with teammates to meet daily targets and trained new employees on picking and packing procedures.

Operated and maintained press machines to produce consistent, high-quality printed materials by inspecting for defects and monitoring color accuracy. Followed safety protocols, coordinated carrier pickups/deliveries, and trained new employees on press operation and shipping procedures.

Provided customer service in fast-paced drive-thru and counter operations by taking orders, processing payments accurately, and resolving customer inquiries and complaints. Prepared food to standardized recipes, maintained cleanliness and health/safety compliance, and trained new crew members.

Completed some high school coursework at Lawrence Central High School in Indianapolis.