Kay Tolbert

I am a dedicated loan counseling, collections, and customer service professional with extensive experience in loan servicing and loss mitigation. My career has been focused on assisting borrowers in resolving delinquencies, processing payments, and evaluating loss mitigation options. I pride myself on being a strong communicator, helping customers navigate their financial challenges while ensuring compliance with industry regulations.

Currently, I work at Flagstar Bank as a Collection/Loan Counselor, where I assist borrowers in identifying payment solutions and developing repayment plans. My role involves conducting financial assessments and managing customer communications in a fast-paced call center environment. I also take pride in training and supporting new hires, enhancing our onboarding efficiency.

Previously, I have worked at LoanCare and Select Portfolio Servicing, where I provided financial guidance to delinquent borrowers and ensured compliance with regulatory standards. My experience in the financial sector has equipped me with the skills necessary to help clients achieve their financial goals while maintaining high levels of customer service.