Stephanie Jiménez Córdoba
@stephaniejimnezcrdob
I build AI-enabled HR operations that improve service delivery, payroll accuracy, and team capacity.
Costa RicaWhat I'm looking for
At Moody’s, I built the People Connect AMER operations function from the ground up, scaling the hub from 6 to 16 people while maintaining SLAs above 95% across eight countries. I led its shift toward AI-enabled workflows, building and deploying Power Automate and Copilot Studio solutions, including employee-exit automation and a manager guidance agent.
Before Moody’s, I led HR, payroll, and pay-accuracy operations at Amazon across Latin America, North America, and EMEA. I scaled Mexico payroll from roughly 1,000 to 5,000 employees, developed people leaders and internal promotion pipelines, improved controllable time-card errors, and translated complex processes into dashboards, SOPs, and practical self-service guidance.
Experience
Work history, roles, and key accomplishments
Built the People Connect AMER operations function from the ground up and led its shift toward AI and automated workflows. Held SLAs above 95% while ensuring compliance across multiple HR processes.
Managed HR operations across multiple countries without service disruption during workforce reductions. Directly managed 6 people leaders and improved offer-letter delivery SLAs.
Owned weekly executive reporting on multiple pay events and established correction and prevention disciplines. Reduced controllable errors by ~20% through root-cause analysis and system partnerships.
Scaled Mexico's weekly payroll from ~1,000 to ~5,000 employees and grew the team from 2 to 18. Held payroll KPIs steady and led Kaizen initiatives to improve processing times.
Education
Degrees, certifications, and relevant coursework
Universidad de Costa Rica
Bachelor's, Public Administration
Bachelor's degree in Public Administration from the University of Costa Rica, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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