Jacqueline Meza Arias

At Amazon Support Services, I led payroll experience, quality assurance, and regional strategy across global hubs, building teams spanning Costa Rica, Spain, India, and Slovakia. I improved global SLA to 90.4%, reduced long-tail backlogs by 45%, and automated reporting to eliminate 140 hours of annual operational delay.

Previously, I managed end-to-end payroll and compliance for 18,000+ employees across LATAM and built multi-state U.S. and Costa Rican payroll infrastructure at Martec de Centroamérica. I bring hands-on experience in payroll transformation, vendor management, audit readiness, customer experience, and scalable HR operations.