Open to opportunities

berlin DOMINGUEZ

@berlindominguez

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm a passionate customer service representative with experience in hospitality and retail. My journey began at Oak Forest High School, where I developed a strong foundation in communication and leadership. I have worked in various roles, including at Residence Inn by Marriott, where I ensured guests had a smooth and welcoming experience. My ability to handle guest concerns calmly and professionally has been a key aspect of my success.

In addition to my customer service experience, I have a diverse skill set that includes data entry, time management, and early childhood education. I am bilingual in English and Spanish, which allows me to connect with a broader range of customers. I am eager to leverage my skills in a new role where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Residence Inn by Marriott

Jan 2025 - Present (7 months)

Managed guest check-ins, check-outs, and reservations while addressing general inquiries. Resolved daily guest concerns professionally, coordinating with housekeeping and management to ensure quick resolutions.

Customer Service Data Entry Hospitality Communication Skills Multi Line Phone Systems

Takeout

BJ'S Restaurant & Brewhouse

Aug 2023 - Present (2 years)

Handled takeout orders and ensured customer satisfaction in a fast-paced restaurant environment. Collaborated with kitchen staff to ensure accurate and timely order fulfillment.

Restaurant Experience Food Service Customer Service Time Management Communication Skills

Employee

Chipotle Mexican Grill

Feb 2022 - Present (3 years 6 months)

Assisted customers with orders and maintained a clean and organized dining area. Collaborated with team members to ensure efficient service and a positive customer experience.

Food Service Customer Service Teamwork Time Management Communication Skills

Team Member

Smoothie King

May 2021 - Present (4 years 3 months)

Prepared and served various smoothies while providing excellent customer service. Managed cash transactions and maintained cleanliness standards.

Customer Service Food Service Product Demos Communication Skills Time Management

Babysitter

Feb 2020 - Present (5 years 6 months)

Provided childcare services for neighbors and family, ensuring a safe and engaging environment. Managed daily routines and activities for children.

Experience With Children Early Childhood Education Time Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Moraine Valley Community College

Associate of Applied Science, Dental Hygiene

2023 - 2025

Pursued studies in Dental Hygiene, focusing on oral health, patient care, and clinical procedures. Developed skills in dental anatomy, pharmacology, and radiography.

Oak Forest High School

High School Diploma, General Studies

2019 - 2023

Completed high school education, gaining foundational knowledge across various subjects. Participated in extracurricular activities and developed essential academic skills.