Stephanie Egbuna

I’m an organised, detail-oriented, and proactive administrative professional with over four years of hands-on experience in customer service, data management, and administrative coordination. I’ve supported cross-functional teams while handling sensitive customer information with strict attention to data protection and GDPR compliance, consistently maintaining high service standards in regulated environments.

In my recent role, I coordinated and maintained electronic records and filing systems, raised invoices, and managed document archiving in line with GDPR policies. I also handled escalations, ordered office supplies with inventory support, and contributed to feedback and complaint resolution processes—often in time-sensitive situations. Previously, I managed high volumes of enquiries via phone and email, updated customer records using CRM systems, and participated in training to maintain secure practices.

Before that, I supported customers across phone, email, and face-to-face channels while ensuring regulatory compliance on account setup, flagging fraud risks, and following loan/debt procedures. I’m now looking to contribute my skills and enthusiasm to a dynamic team.