Kaira Sarr
@kairasarr
Customer-focused operations specialist delivering empathetic, compliant service.
United KingdomWhat I'm looking for
I am a highly motivated operations and customer service professional with progressive experience across healthcare, retail, and financial services. I deliver dependable, consistent support while anticipating challenges and driving improvements.
At Virgin Money I provide expert mortgage support, handling complex enquiries with accuracy and regulatory compliance. I have handled high-volume inbound contact roles for NHS England and worked on sensitive patient and public-facing issues while maintaining data protection standards.
Previously I coordinated medical office operations at a private clinic and supervised retail operations at Waitrose, where I led partner engagement, compliance checks, and created regular internal communications. I combine strong interpersonal skills with administrative and system proficiency to improve processes and customer experience.
I am proactive, empathetic, and results-driven, seeking roles where I can apply leadership, problem-solving, and service excellence to support organisational goals and deliver measurable improvements.
Experience
Work history, roles, and key accomplishments
Mortgage Support Specialist
Virgin Money
Jun 2025 - Present (4 months)
Provide expert support on mortgage redemptions, balance enquiries, and repayment options while handling high volumes of customer service queries and escalating complex issues to internal teams.
Operations Customer Expert
NHS England
Mar 2025 - Apr 2025 (1 month)
Handled high volumes of inbound public calls for COVID-19 vaccination and testing appointments, booked and amended appointments, and managed sensitive data in line with GDPR and NHS confidentiality.
Front Office Administrative Coordinator
FYEO
Jan 2021 - Dec 2024 (3 years 11 months)
Served as first point of contact, managed phone routing and arrivals coordination, provided administrative support and maintained office systems to ensure a personalised customer experience.
Medical Office Coordinator
HCA Healthcare
Jan 2022 - Dec 2023 (1 year 11 months)
Managed patient reception, pre-registration, insurance/payment collection and record updates while coordinating communications between clinical staff and external parties for a private clinic.
Retail & Operations Supervisor
Waitrose and Partners
Jan 2018 - Dec 2021 (3 years 11 months)
Supervised checkout and customer service teams, ensured compliance with trading requirements, performed ticket auditing and led partner-voice initiatives to improve branch operations and engagement.
Education
Degrees, certifications, and relevant coursework
CCCity and Islington Sixth Form College
A Levels, A-levels
Grade: Sociology: B; Business: B; Drama and Theatre: A
Completed A-levels with subjects in Sociology (B), Business (B), and Drama and Theatre (A).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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