Open to opportunities

Stephanie A

@stephaniea1

Message

I lead customer operations teams and deliver responsive client service across global campaigns.

Saint Lucia

Message

What I'm looking for

I'm looking for opportunities where I can lead service operations, coach teams, improve client experiences, and use reporting and cross-functional collaboration to strengthen performance.

I currently teach Grade 2 Literacy and Mathematics at Vieux-Fort Infant School, contributing to assessments, final examinations, curriculum planning, and the school's Literacy Committee. Previously at iTel on the Avis/Budget campaign, I led daily operations for global locations, supervised customer service agents, managed schedules, delivered performance reports, and coached staff to improve service delivery.

Across HomeLight, iTelCX, OJO Labs, and Tolyn Manufacturing, I've supported clients through phone, email, chat, sales coordination, CRM documentation, complaint resolution, training, production supervision, and process improvement. I bring experience using Salesforce, Zendesk, BambooHR, Deel, Twilio, Slack, and Microsoft and Google productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Grade 2 Teacher

Current

Vieux-Fort Infant School

Jan 2026 - Present (7 months)

Planned and delivered Grade 2 Literacy and Mathematics lessons, aided in creating assessments, and served on the school's Literacy Committee.

Mathematics Curriculum Planning Assessment Development Collaboration

Education

Degrees, certifications, and relevant coursework

The University of the West Indies

Bachelor of Science, Psychology

Activities and societies: Sociology, Statistics, Social Work, Gender Relations, Financial Management, Principles of Management, Organisational Behaviour & Human Resource Management.

Pursuing a Bachelor of Science in Psychology with a minor in Human Resource Management.