Stéphane Coffi

I Launched and managed 2 Shopify stores, generating 5k in combined revenue within 6 months. I Implemented targeted digital marketing campaigns, driving a 30% increase in websites traffic. I Strengthened relationships with agents and suppliers, resulting in a 40% reduction in shipping time. I collaborated with skilled freelancers to create visually compelling product images, boosting CTR.

I joined Appear Here to develop the French market, where I quickly earned a promotion to Senior Account Manager within the first 14 months. I played a key role in scaling accounts and establishing strong relationships with hundreds of clients, including D2C, independent, and luxury brands.

As Customer Success Manager, I managed client onboarding and communication, including listing creation and price optimization. I significantly increase guest satisfaction rates from 75% to 90%.

I oversaw a portfolio of 50+ client accounts and effectively managed a team of 10+ chauffeurs to drive business growth and customer satisfaction.

I oversaw a team of 63 personnel and ensured exceptional guest standards in a 234 room hotel. I assumed full responsibility of management duties in the absence of the Housekeeping Director. Additionally, I supported the development of a junior trainee through training and supervision.