Looking for a job

Stella Wanjohi

@stellawanjohi

Message

I resolve customer inquiries across phone, email, chat, and in-person financial service channels.

Kenya

Message

What I'm looking for

I'm seeking a Digital Customer Service Agent role where I can use communication, active listening, problem-solving, and customer support skills to resolve inquiries efficiently, enhance customer satisfaction, meet service standards, and build a long-term customer experience career.

I've supported customers at Inuka Africa Microfinance, handling account opening, loan applications, savings products, and general inquiries.

I resolve complaints professionally through phone, email, and face-to-face interactions, helping build customer trust and retention.

At Block Coop Sacco, I generated and qualified leads, explained Sacco products, and guided new members through onboarding and documentation.

I'm building a long-term career in digital customer service, bringing active listening, empathy, CRM training, accurate data entry, and service-level focus to every customer interaction.

Experience

Work history, roles, and key accomplishments

Sales Representative

Block Coop Sacco

Mar 2025 - Jun 2025 (3 months)

Generated and qualified leads through social media, referrals, community outreach, and direct engagement. Educated prospective members on Sacco products and services, and guided new members through the onboarding process.

Lead Generation Customer Education Onboarding Documentation Data Entry

Customer Service Representative

Inuka Africa Microfinance

Jan 2020 - Jan 2021 (1 year)

Assisted customers with account opening, loan applications, savings products, and general inquiries. Resolved complaints professionally through phone, email, and face-to-face interactions, and promoted microfinance products.

Customer Service Complaint Resolution Account Management Product Promotion Data Management

Cooperative Management Intern

Taifa Sacco DT

Sep 2019 - Dec 2019 (3 months)

Conducted outbound calls to customers with overdue loan repayments, assisted members with account opening and loan applications, and handled customer complaints and inquiries professionally.

Outbound Calling Customer Service Loan Processing Complaint Handling Banking Education