joy wawira

I am an empathetic, detail-oriented customer service professional with hands-on experience in banking customer experience and telesales. I bring strong communication, emotional intelligence, and problem-solving skills developed through roles at Equity Bank Kenya and Mogo Microfinance.

At Equity Bank, I handled high volumes of customer inquiries across digital and CRM platforms, managed end-to-end complaints, and liaised with internal teams to resolve account and service issues while maintaining compliance with data protection policies.

At Mogo Microfinance I conducted outbound telesales campaigns, explained loan products and eligibility clearly, addressed objections with professionalism, and consistently met daily call targets while maintaining quality standards.

I completed a Digital Customer Service training with Generation Kenya and hold a BSc in Biochemistry from the University of Nairobi. I am passionate about service excellence, teamwork, and continuous professional growth, and I seek roles where I can deliver exceptional customer experiences and contribute to operational improvements.