Stella Makiya

Lead retail life training strategy, needs analysis, and talent development to improve sales effectiveness and retention across agency and bancassurance channels.

Directed agency training programs, created team-leader roles, and improved partner retention and sales performance across the Western region.

Managed branch and agency bancassurance channels, designed channel models, secured and grew bank partnerships, and drove sales growth initiatives.

Delivered bancassurance training, conducted needs assessments, and supported sales teams to improve product knowledge and customer service.

Managed agency operations, recruited and developed sales agents, and implemented initiatives to increase distribution and service quality.

Oversaw branch operations, drove regional sales including customer open days, and promoted staff to leadership roles to strengthen distribution.

Managed a unit of sales representatives, achieved promotions through outstanding performance, and supported recruitment of regional managers.

Led marketing activities for regional operations, developed go-to-market strategies, and increased brand and product visibility.

Executed direct sales and customer service activities, contributing to regional revenue growth and client retention efforts.

Provided sales and customer service support, managing client inquiries and contributing to business operations.

Pursuing a Master of Business Administration with a focus on Strategic Management.

Completed a Bachelor of Commerce degree with specialization in Marketing.

Attained certification as a Certified Professional Trainer and membership of IHRM.

Completed a Higher Diploma in Human Resource Management awarded by KNEC.

Completed a Diploma in Business Administration awarded by KNEC.

Completed a Certificate of Proficiency in insurance-related studies.

Completed a short course/certificate in computer packages.

Grade: B-

Completed secondary education and obtained K.C.S.E with a mean grade of B-.