Kelvin Mugambi

In my role, I manage operations across multiple branches, drive sales targets, train teams, and identify growth opportunities. I successfully increased regional sales by 35% within a year and introduced outreach programs that improved product awareness and customer retention.

As a Bancassurance Officer, I built strong relationships with bank staff to promote health insurance products, conducted training sessions, handled client queries, and processed applications. I launched a successful cross-selling campaign that resulted in a 20% growth in health policy sales within three months.

As a Loan Officer, I recruited groups, approved loans, met with applicants, analyzed financial statuses, and explained loan options. I ensured compliance with policies and maintained accurate loan agreements.

I reported to the Insurance Manager, organized the sales team, analyzed competitive products, calculated sales forecasts, and trained new sales members. I managed multiple sales projects simultaneously to achieve targets.

Grade: Second Class Honors, Upper Division

Studied Conflict Resolution and Peacebuilding, focusing on strategies to manage and resolve conflicts effectively. Developed skills in negotiation, mediation, and peacebuilding processes, contributing to a comprehensive understanding of conflict dynamics.