Open to opportunities

Esther Kitheka

@estherkitheka

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Results-driven L&D professional

Kenya

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What I'm looking for

Seeking a challenging L&D role with opportunities for growth and development

I am a dedicated and enthusiastic learning, development, and training professional with a strong background in solving learning needs through training, coaching, and mentorship. With experience in traditional and modern learning technologies, I possess excellent problem-solving and analytical skills, with the ability to achieve results.

My expertise spans operational, supervisory, and technical areas, including learning and development, training delivery, training needs analysis, resource management, curriculum design, and strategic planning. I am well-versed in MS Office applications and other computer programs, with a strong foundation in budget planning, learning management systems, performance metrics, and e-learning.

Throughout my career, I have demonstrated my ability to drive results, build effective teams, and provide exceptional customer experience. I am committed to continuous learning and professional development, with a strong passion for creating engaging and effective learning experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior L&D Officer

Current

M-Gas Kenya

Apr 2022 - Present (3 years 2 months)

As a Senior L&D Officer, I deliver training, coaching, and facilitation for staff, audit training materials, and conduct Train the Trainer programs. I maintain training evaluation documents and ensure high utilization of the e-learning platform, while also leading induction training for new staff.

Training Delivery Coaching Curriculum Design E Learning Performance Metrics Quality Assurance Resource Management Knowledge Management Stakeholder Engagement

Learning & Development Officer

M-Gas Kenya

Mar 2020 - Mar 2022 (1 year 11 months)

In my role as a Learning & Development Officer, I conducted training needs analyses, designed training programs, and evaluated training effectiveness. I focused on product knowledge and customer experience, delivering training to over 1500 staff.

Training Instructional Design Adult Learning Principles Curriculum Development Change Management Classroom Management

Technical Sales Representative

M-Gas Kenya

Nov 2019 - Feb 2020 (3 months)

As a Technical Sales Representative, I focused on sales pitching, customer relationship management, and increasing sales volumes. I successfully converted 1800 customers in three months through effective customer onboarding and support.

Sales Pitching Customer Relationship Management Account Management Sales Strategy Customer Onboarding Problem Solving Customer Management Data Collection Market Analysis Sales Reporting

Registration Clerk Intern

Huduma Kenya

Apr 2019 - Nov 2019 (7 months)

During my internship at Huduma Kenya, I was responsible for the enumeration of citizens, data collection, and entry into government records, contributing to the registration of individuals into the Huduma Namba database.