Open to opportunities

Sharon Oduor

@sharonoduor

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Sales trainer and operations lead driving revenue, team performance, and customer experience.

Kenya

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What I'm looking for

I seek roles where I can lead sales and training initiatives, improve processes, coach teams, and drive measurable revenue and CX improvements.

I am a dynamic sales trainer and operations professional with 4+ years of progressive experience across FMCG sales, customer experience, training, and project execution.

I build and coach high-performing sales teams, design training curricula, and implement upskilling programs that improve KPIs and conversion rates.

In operations I deliver QA and annotation workflows with high accuracy, streamline processes, and use dashboards and CRM tools to drive reporting and productivity improvements.

I combine hands-on sales experience with strong coaching, performance analysis, and client relationship skills to consistently exceed targets and support organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Fuzu Mauritius

May 2025 - Present (8 months)

Deliver daily annotation and QA workflows with 98% accuracy, perform quality checks to ensure guideline alignment, and collaborate with leads to resolve operational bottlenecks improving workflow efficiency.

Quality Assurance Annotation Workflows Process Improvement Cross Functional Collaboration

Sales & Marketing Manager

Free Adverts East Africa

Jan 2024 - Apr 2025 (1 year 3 months)

Led sales and marketing teams to consistently hit monthly targets, designed lead-generation campaigns that improved conversions by 20–30%, and managed CRM-driven pipelines, budgets, and retention initiatives.

Sales Leadership Marketing Campaigns Lead Generation CRM Budget Management Customer Retention performance reporting

Customer Service Team Leader

CCI Kenya

Feb 2024 - Dec 2024 (10 months)

Led and coached a team of 12–14 agents on the T-Mobile USA project, developed training materials and upskilling programs, and implemented coaching strategies that improved team KPIs and delivered actionable insights to senior management.

Team Leadership Coaching Customer Support Training Development KPIs Reporting Escalation Management

Trainer — Sales & Marketing

Free Adverts East Africa

Jun 2022 - Jan 2024 (1 year 7 months)

Designed and delivered training curriculum for classes of 30+ trainees, mentored agents to achieve KPIs, analyzed performance data to identify skill gaps, and served as product and systems SME for escalations.

Training Development Curriculum Design Coaching Performance Analysis Sales Enablement Onboarding Subject Matter Expertise

Customer Care Executive

Macire Limited

Feb 2022 - May 2022 (3 months)

Closed sales through cold-calling, maintained client relationships, and ensured accurate sales records and follow-up management to support revenue targets.

Cold Calling Client Relationship Management Closing Sales Reporting

Brand Ambassador & Sales Rep

Kenyan Originals

Nov 2021 - Jan 2022 (2 months)

Promoted products and increased retail sales in high-traffic areas through product displays and engagement tactics that boosted in-store visibility and purchases.

Brand Promotion Retail Sales Visual Merchandising Customer Engagement Display

Sales Agent

Jiji.ke

Feb 2021 - Oct 2021 (8 months)

Managed online client accounts, generated leads, consistently surpassed sales targets, and produced reports on sales activity and customer interactions.

Online Sales Account Management Lead Generation Sales Reporting

Brand Ambassador

Unistus Marketing

Nov 2019 - Dec 2020 (1 year 1 month)

Promoted products at events and activations to enhance market visibility and drive sales through direct customer engagement.

Event Promotion Brand Activation Customer Engagement Market Visibility Direct Sales

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, Psychology

2019 - 2023

Activities and societies: Peer educator & counsellor (LEHA Organization); St. John Ambulance competitor; county-level basketball player; volunteer activities

Completed a Bachelor of Arts in Psychology, focusing on psychological theories and research methods relevant to customer experience and training roles.