Sharon Oduor
@sharonoduor
Sales trainer and operations lead driving revenue, team performance, and customer experience.
What I'm looking for
I am a dynamic sales trainer and operations professional with 4+ years of progressive experience across FMCG sales, customer experience, training, and project execution.
I build and coach high-performing sales teams, design training curricula, and implement upskilling programs that improve KPIs and conversion rates.
In operations I deliver QA and annotation workflows with high accuracy, streamline processes, and use dashboards and CRM tools to drive reporting and productivity improvements.
I combine hands-on sales experience with strong coaching, performance analysis, and client relationship skills to consistently exceed targets and support organizational growth.
Experience
Work history, roles, and key accomplishments
Operations Associate
Fuzu Mauritius
May 2025 - Present (8 months)
Deliver daily annotation and QA workflows with 98% accuracy, perform quality checks to ensure guideline alignment, and collaborate with leads to resolve operational bottlenecks improving workflow efficiency.
Sales & Marketing Manager
Free Adverts East Africa
Jan 2024 - Apr 2025 (1 year 3 months)
Led sales and marketing teams to consistently hit monthly targets, designed lead-generation campaigns that improved conversions by 20–30%, and managed CRM-driven pipelines, budgets, and retention initiatives.
Customer Service Team Leader
CCI Kenya
Feb 2024 - Dec 2024 (10 months)
Led and coached a team of 12–14 agents on the T-Mobile USA project, developed training materials and upskilling programs, and implemented coaching strategies that improved team KPIs and delivered actionable insights to senior management.
Trainer — Sales & Marketing
Free Adverts East Africa
Jun 2022 - Jan 2024 (1 year 7 months)
Designed and delivered training curriculum for classes of 30+ trainees, mentored agents to achieve KPIs, analyzed performance data to identify skill gaps, and served as product and systems SME for escalations.
Customer Care Executive
Macire Limited
Feb 2022 - May 2022 (3 months)
Closed sales through cold-calling, maintained client relationships, and ensured accurate sales records and follow-up management to support revenue targets.
Brand Ambassador & Sales Rep
Kenyan Originals
Nov 2021 - Jan 2022 (2 months)
Promoted products and increased retail sales in high-traffic areas through product displays and engagement tactics that boosted in-store visibility and purchases.
Sales Agent
Jiji.ke
Feb 2021 - Oct 2021 (8 months)
Managed online client accounts, generated leads, consistently surpassed sales targets, and produced reports on sales activity and customer interactions.
Brand Ambassador
Unistus Marketing
Nov 2019 - Dec 2020 (1 year 1 month)
Promoted products at events and activations to enhance market visibility and drive sales through direct customer engagement.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, Psychology
2019 - 2023
Activities and societies: Peer educator & counsellor (LEHA Organization); St. John Ambulance competitor; county-level basketball player; volunteer activities
Completed a Bachelor of Arts in Psychology, focusing on psychological theories and research methods relevant to customer experience and training roles.
Bunyore Girls High School
KCSE, Secondary Education
2015 - 2018
Grade: B+
Activities and societies: Student leadership and extracurricular participation (details unspecified)
Completed Kenya Certificate of Secondary Education with a B+ grade, demonstrating strong academic performance during secondary education.
Vickmery Schools
KCPE, Primary Education
2012 - 2014
Grade: A
Completed Kenya Certificate of Primary Education with an A grade, providing foundational education prior to secondary school.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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