Wasif Khan

Led customer engagement and managed first impressions in a fast-paced showroom environment. Successfully handled finance applications and sensitive customer data, ensuring strict GDPR compliance. Collaborated across departments to streamline customer journeys and resolve process bottlenecks.

Managed a dynamic pipeline of over 40 clients, overseeing inbound and outbound communications within financial services. Facilitated complex customer journeys by collaborating with lenders and partners to provide timely and accurate support. Consistently achieved high-volume sales targets while upholding transparency and ethical selling practices.

Provided tailored finance solutions through proactive customer engagement in a KPI-driven environment. Supported cross-departmental initiatives, including customer service, lead generation, and training for new hires. Advised customers on diverse finance options, ensuring clarity and regulatory compliance.

Delivered telephone-based support for programme sign-ups and queries from both parents and youth participants. Managed sensitive data entry and payment processing using internal systems. Ensured compliance through DPA checks and rigorously safeguarded all customer data.

Provided consistent, high-quality customer service across e-commerce and telecom sectors. Effectively resolved customer queries, processed returns, and addressed technical and order-related issues. Achieved sales targets by converting service interactions into value-added opportunities.

Addressed inbound customer inquiries and proactively upsold services by understanding specific customer needs. Contributed to the successful onboarding of new team members. Consistently achieved and exceeded performance targets.

Achieved hourly performance targets in picking, packing, and inventory accuracy within a warehouse environment. Ensured efficient stock replenishment while strictly adhering to safety and quality protocols.

Pursued a Bachelor of Engineering in Accounting and Finance. Gained comprehensive knowledge in financial principles, accounting practices, and their application within an engineering context.

Completed A-Levels in Mathematics, Physics, and Psychology. Developed strong analytical, critical thinking, and problem-solving abilities through rigorous study in these subjects.

Undertook a partial Bachelor of Engineering degree in Civil Engineering. Acquired foundational understanding of civil engineering concepts and methodologies.