Steffi Knapp

I am a strategic, results-driven Senior Salesforce Business Analyst with 10+ years leading enterprise system transformations and delivering scalable CRM and BI solutions. I partner with Product, IT, HR, and Finance to translate business needs into actionable technical requirements.

I specialize in eliciting and refining requirements, writing user stories with clear acceptance criteria, and guiding Agile delivery as a Product Owner proxy. I design Salesforce enhancements, automations, and integrations that improve operational efficiency and enable data-driven decision-making.

My hands-on experience spans Salesforce platform configuration, Oracle HCM Cloud, BI reporting (Tableau, Power BI), SQL, and large-scale migrations, including transitioning from PeopleSoft CRM to Salesforce. I have driven measurable outcomes such as recovering $500,000 in lost billings through audit and process improvements.

I hold multiple Salesforce certifications and Agile credentials (CSM, SAFe 6 Agilist), and I bring strong stakeholder management, change-management, and analytical problem-solving skills to ensure solutions are user-friendly, scalable, and aligned with organizational goals.