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Jessica Carter

@jessicacarter

Support Engineer and IT Consultant with 15+ years experience. Executes an AI-first approach blending autonomous speed with human reliability.

United States

Message

What I'm looking for

I’m looking for a customer-facing technical role where I can drive adoption and retention, solve complex problems, work with teams, and influence product and operational improvements within a collaborative, growth-oriented company.

I’m a Support Engineer and IT Consultant with over 15 years of experience aligning complex technical systems to business needs. I’ve integrated cutting-edge tech solutions into everything from law firms to health food stores. While working with Synology, I helped support NAS configurations for NASCAR racing teams, Lockheed Martin, and everyone in between.

At home, I maintain my own OpenClaw configuration and have been developing reusable skills & scripts to streamline my daily workflow. A serial entrepreneur, I’m always looking for innovative ways to solve problems with the aid of technology. I’m an avid Linux user who also has extensive experience supporting Windows and Mac environments.

Experience

Work history, roles, and key accomplishments

Support Engineer

Synology

Aug 2022 - Aug 2025 (3 years)

Served as trusted technical advisor and L2 escalation engineer for enterprise and SMB customers, resolving complex storage, backup, networking, virtualization, and cloud issues and improving first-contact resolution through SOPs and documentation.

Storage Systems Backup Troubleshooting TCP IP Virtualization AWS Azure Root Cause Analysis Documentation

Managing Partner

The Moceri Law Group, PLLC

Jan 2014 - Jan 2022 (8 years)

Built and scaled a professional services firm to ~$400K annual revenue, owning IT infrastructure, security, budgeting, vendor management, hiring, and compliance while leading staff development and governance initiatives.

Operations Management IT Infrastructure Security Budgeting Vendor Management & Compliance Stakeholder Engagement

Founder & Chief Engineer

Vitae Services

Jan 2002 - Jan 2014 (12 years)

Founded and operated an MSP providing end-to-end IT support, solutions design, and account management for SMBs, delivering systems administration, networking, web development, and long-term client strategy alignment.