I seeking a 100% remote role where I can improve operation management, guest experience, customer support ,lead teams, run community initiatives, and drive sales through data-informed strategies.
Looking for a job
Vanessa Tsang
@vanessatsang
Customer-focused retail leader driving operations and community engagement.
ChinaWhat I'm looking for
I am a retail operations leader with extensive experience managing store performance, guest experience, and brand representation across APAC. I deliver measurable results through process improvement, team coaching, and data-driven decisions that increase sales and customer loyalty.
I have led daily operations, special projects, and regional visual merchandising rollouts, coordinating logistics and cross-functional teams to execute seasonal campaigns and store openings. I build strong partnerships with franchise owners and community stakeholders to expand brand reach.
Committed to continuous improvement, I combine problem solving, adaptability, and time management to create impactful customer experiences. My background spans store leadership, window dressing for multi-market launches, and formal training in luxury brand management.
Experience
Work history, roles, and key accomplishments
LA
Keyleader
Lululemon Athletica
Dec 2020 - Dec 2025 (5 years)
Managed daily retail operations and special projects, improving team performance through coaching and performance reviews while resolving guest issues to maintain high satisfaction and repeat business.
MA
Window Dresser (APAC)
Mango
Feb 2016 - May 2020 (4 years 3 months)
Implemented visual merchandising guidelines across regional stores and managed logistics for seasonal campaigns, improving display consistency and supporting store launches.
IN
Store Manager
Inditex
Nov 2012 - Dec 2015 (3 years 1 month)
Led store teams to achieve sales targets and optimized operations through data-driven analysis, cost control, and adherence to corporate standards to improve conversion and efficiency.
Education
Degrees, certifications, and relevant coursework
GU
Guangdong Radio and Television University
Associate's Degree, Business English
2010 - 2013
Completed an Associate's Degree in Business English with coursework focused on business communication and English for professional contexts.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ChinaAuthorized to work in
Salary expectations
180k-220k CNY
Job categories
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