Stefanie certa

Responsible for translating website content between English and German and teaching the German language to students of varying proficiency levels, focusing on speaking, reading, writing, and cultural aspects.

Managed merchant issues and inquiries, ensuring high satisfaction levels while adhering to guidelines. Developed solutions to improve procedures and provided advice within the FinTech industry.

Supported Amazon delivery partners in both German and English, addressing payment concerns and ensuring compliance with service standards while providing general support.

Managed a portfolio of suppliers across Europe, ensuring coordination between suppliers and internal departments while negotiating contracts and rates.

Oversaw website content and sales trends while providing customer support across multiple European markets, managing inventory and executing marketing campaigns.

Investigated and resolved claims while maintaining a database for auditing. Acted as a liaison for high-value customers, delivering tailored solutions.

Managed French and German marketplaces, overseeing inventory and customer support while enhancing account health and expanding product offerings.

Managed guest check-ins and inquiries while organizing events and handling payments, ensuring a high level of customer service.

Grade: First Class

My degree helped me to get an understanding of various business-related fields such as marketing, operations management, human resources, and accounting. The combination of languages made it possible to explore the intercultural aspect of the business world.