Latifa Bey

Handle complex travel-related enquiries and disputes, including sensitive cases requiring accurate documentation and timely resolution. Work across French, English and Arabic, applying GDPR and data-protection requirements when processing customer information.

Contributed to early Partner Offer pilot stages and the transition of internal products and processes.

Created an informational video about ClassPass and employee benefits; shared information about Ethics Ambassadors and Employee Resource Groups.

Co-led training with colleagues, created learning resources and facilitated sessions on change management and mental health support. Produced guidance for 1:1 documentation and meetings; supported mentoring and development through Workday.

Led a transition programme for new colleagues moving into Customer Relations; developed supporting materials and tracking spreadsheets.

Assisted L&D trainers with onboarding and enrolment, created training modules and supported training delivered through online systems.

Delivered French teaching using digital platforms; prepared curricula, assessments and interactive resources. Tracked learner progress, provided feedback and managed classroom activities.

Handled sensitive accounts, negotiated repayment arrangements and supported vulnerable clients in accordance with applicable procedures.

Provided parcel-service support, tracked shipments and resolved service complaints.

Supported lessons, classroom management, pastoral care and curriculum activities across primary and secondary settings. Assignments included Urmston Grammar School, Xaverian College, Teaching Personnel, Bespoke Education and Essential Education.

Managed fashion design, stock, marketing and customer relationships for a self-employed business.

Provided school office administration, records management and day-to-day support.

Completed the first year (M1) of a Master's in French as a Foreign Language (FLE) in 2025–2026 and is continuing with the second year (M2).

Completed a Postgraduate Certificate in Education (PGCE) in 2021.

Earned a Bachelor of Arts in Modern Languages (English and Arabic) from 2016 to 2017, including an exchange at the University of Manchester.

Completed the DAEU-A (Access to Higher Education) in 2005.

Completed the French Baccalauréat in Literature in 2001.

Completed the IBM Data Analyst Professional Certificate in October 2026.

Completed the IBM Data Science Fundamentals with Python and SQL in 2026.

Completed the IBM Statistics for Data Science with Python in 2026.