Iva Bernadetta Jansová
@ivabernadettajansov
Multilingual professional with expertise in customer service and education.
What I'm looking for
I am a multilingual professional with a strong background in customer service, education, and account management. Fluent in Czech, English, German, and Spanish, I possess a sharp eye for linguistic precision and cultural nuance. My experience spans various roles, including teaching, account management, and customer service, where I have consistently demonstrated my ability to adapt and thrive in dynamic environments.
Currently, I serve as a Cover Supervisor at Farnborough Spencer Academy, where I facilitate classroom activities and maintain a supportive learning environment. Previously, I worked as a Czech Language Teacher, designing engaging lessons for diverse learners. My role as a Regional Account Manager at Games Workshop Ltd allowed me to leverage my multilingual skills to oversee B2B sales across multiple countries, consistently exceeding KPIs and sales targets.
In addition to my professional experience, I volunteer as a Language Support at Emmanuel House Support Centre, providing translation and communication assistance to vulnerable citizens. I am now seeking a part-time opportunity in localisation QA, where I can apply my language expertise and detail-oriented thinking in a global setting.
Experience
Work history, roles, and key accomplishments
Volunteer Language Support
Emmanuel House Support Centre
Mar 2022 - Present (3 years 4 months)
Offered Czech and German translation and communication support. Bridged language gaps for vulnerable citizens accessing key services.
Cover Supervisor
Farnborough Spencer Academy
Jan 2025 - Present (6 months)
Supervised and facilitated classroom activities across various subjects. Maintained classroom order and ensured a supportive learning environment.
Czech Language Teacher
Czech and Slovak School
Sep 2020 - Dec 2024 (4 years 3 months)
Designed and delivered Czech language lessons for children and adults, both online and in person. Fostered a supportive learning environment for the Czech expat community in Nottinghamshire.
Customer Service Agent
Answear
Sep 2016 - Jun 2017 (9 months)
Delivered high-quality service to customers via phone and email. Handled product queries, complaints, and returns with care and precision.
Regional Account Manager
Games Workshop Ltd
Sep 2019 - Nov 2021 (2 years 2 months)
Oversaw B2B sales for partners in the UK, Germany, Slovakia, and Czechia. Leveraged CRM systems (Microsoft Dynamics 365, Maximiser) for data and engagement tracking.
Education
Degrees, certifications, and relevant coursework
Charles University
Master's Degree, Modern Foreign Language Teacher Training
Grade: Distinction
Completed a Master's Degree in Modern Foreign Language Teacher Training, graduating with distinction. Focused on advanced pedagogical methods and linguistic studies.
Charles University
Bachelor's Degree, English and German Studies
Undertook a Bachelor's Degree in English and German Studies. Developed strong linguistic and cultural competencies in both languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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