Hannah Dilly
@hannahdilly
Client Education Trainer passionate about effective training and communication.
What I'm looking for
As a dedicated Client Education Trainer at Bank of America, I excel in organizing and conducting training sessions that empower clients and enhance their understanding of our products. My role involves not only scheduling and preparing for these sessions but also creating engaging learning materials that cater to diverse audiences. I take pride in my ability to manage both internal and external training requests, ensuring that every participant receives the support they need to succeed.
Previously, I served as a Diamond Support and Recognition Specialist at Young Living Europe, where I was the first point of contact for VIP business partners across the EMEA region. My responsibilities included localizing content for German-speaking partners and managing communication through various channels. This experience honed my skills in project management and client relations, allowing me to thrive in fast-paced environments.
With a background in education and a passion for continuous learning, I am committed to personal development and eager to embrace new challenges. My proficiency in both English and German enables me to connect with a wide range of clients, fostering an inclusive and supportive training atmosphere.
Experience
Work history, roles, and key accomplishments
Client Education Trainer
Bank of America
Mar 2022 - Present (3 years 5 months)
Organised and conducted training sessions and demonstrations, including scheduling, preparation, and evaluation. Managed CashPro Make Business Easier and Get Started webinars, overseeing setup, promotion, and execution.
Diamond Support and Recognition Specialist
Young Living Europe
Nov 2020 - Present (4 years 9 months)
Served as the primary contact for VIP business partners across Germany and the EMEA region. Localised content for German business partners and managed Facebook and email communications.
Member Services Advisor
Young Living Europe
Sep 2019 - Present (5 years 11 months)
Processed client requests via phone and email for both English and German-speaking clients. Ensured efficient and accurate resolution of customer inquiries.
Project Management Trainee
Inter-Com Translations
Apr 2019 - Present (6 years 4 months)
Managed translation projects from initiation to completion, including resource allocation. Performed proofreading and formatting checks on finished products, and managed invoices.
English Teacher
CK-Akademie Nürnberg
Sep 2017 - Present (7 years 11 months)
Taught English to students at CK-Akademie Nürnberg. Developed and delivered engaging lesson plans to facilitate language acquisition.
Education
Degrees, certifications, and relevant coursework
Friedrich-Alexander-University, Erlangen-Nürnberg
Studies of Education and English/Art/German, Education and Languages/Arts
2015 - 2019
Undertook studies in Education, English, Art, and German. This comprehensive program provided a strong foundation in pedagogical methods and various academic disciplines.
Willstätter Gymnasium
A-levels, General Studies
2006 - 2014
Completed secondary education, achieving A-levels. This period focused on a broad curriculum to prepare for higher education.
Availability
Location
Authorized to work in
Job categories
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