Looking for a job

Mariam Olojede

@mariamolojede

Customer Service Representative at Damart UK, supporting customers in English and German across phone, email, and live chat.

United Kingdom

Message

At Damart UK, I assisted customers with product inquiries, orders, deliveries, returns, and exchanges across phone, email, and live chat.

I resolved complaints and worked with logistics and warehouse teams on delivery and stock issues. I also maintained customer records using CRM and order management systems.

At Nexa Communications and SwiftHelp Call Center, I handled customer inquiries and service complaints, kept CRM records, and followed up to ensure issues were resolved. I provided support in English and German at Damart UK.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Damart UK

Feb 2024 - Oct 2026 (2 years 8 months)

Assisted customers via phone, email, and live chat with product inquiries, orders, deliveries, returns, and exchanges. Resolved complaints efficiently while maintaining professionalism and empathy, and provided support in English and German.

Customer Service Communication Skills Problem Solving CRM Order Management German English Conflict Resolution Empathy Time Management

Customer Service Representative

Nexa Communications

Nov 2022 - Feb 2024 (1 year 3 months)

Handled inquiries daily via phone, email, and chat, resolved complaints efficiently, and maintained detailed records using CRM systems. Assisted in improving response time and service quality.

Customer Service Communication Skills Problem Solving CRM Complaint Resolution Record keeping Time Management

Customer Service Representative

SwiftHelp Call Center

Apr 2022 - Nov 2022 (7 months)

Responded to customer inquiries via phone, email, and social media, assisted with order issues and refunds, and maintained accurate customer records. Collaborated with internal teams to resolve escalated cases.

Customer Service Communication Skills Problem Solving CRM Order Management Social Media Collaboration