Open to opportunities

isaias anaya

@isaiasanaya

Message

Dedicated Patient Coordinator with strong communication and organizational skills.

Colombia

Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in patient coordination and customer service, within a supportive and growth-oriented environment.

I am a responsible and committed individual with a strong desire to excel in my professional endeavors. My experience as a Patient Coordinator in the medical sector has equipped me with the skills necessary to manage patient interactions effectively, ensuring they receive the support they need throughout their treatment journey.

Currently, I work with Physician Partners of America, where I handle a high volume of patient calls, schedule procedures, and provide essential information regarding their treatment status. My previous role as a Patient Scheduler further honed my ability to manage patient data and maintain clear communication between patients and clinic staff.

With a background in customer service and a technical education in Payroll and Social Benefits, I bring a unique blend of skills that enhance my ability to contribute positively to any team. I am eager to leverage my experience and skills in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Business Integrity Service (BIS)

Jan 2023 - Present (2 years 5 months)

As a Patient Coordinator, I manage communication with patients, scheduling procedures, and providing support regarding treatment authorizations and financial responsibilities. I handle 40-60 calls daily and ensure patients are informed about their procedures.

Communication Customer Service Scheduling Data Entry Microsoft Office Time Management

Patient Scheduler

Business Integrity Service (BIS)

Oct 2022 - Jan 2023 (3 months)

In the role of Patient Scheduler, I handled 70-90 calls daily, obtained patient information, created charts, and facilitated communication between patients and clinic staff through email.

Scheduling Communication Customer Service Data Entry Microsoft Office

Collection Advisor

Comdata Group

Dec 2021 - Sep 2022 (9 months)

As a Collection Advisor, I managed calls to bank customers with default portfolios, offering payment alternatives and managing delinquent accounts including loans and credit cards.

Customer Service Communication Collections Problem Solving Time Management Negotiation

Education

Degrees, certifications, and relevant coursework

SENA

Technician, Payroll and Social Benefits

2017 -

Completed a program focused on Payroll and Social Benefits, gaining essential skills in managing payroll systems and understanding social benefit regulations.