Stefan-Cosmin Ionescu

Sourced, approached, qualified and placed 35% of the required 30 hires/month using LinkedIn Recruiter, contributing to the client’s expansion goals and reducing the average time-to-fill by 30%. Exceeded the client’s DEI metrics by 25% and offer acceptance rate by 40% by effectively communicating with candidates through multiple media channels.

Enhanced student understanding of statistics and data science using Excel, SPSS, Stata, and R. Increased project submissions by 60% and exam scores by 36% by redesigning the curriculum.

Improved student satisfaction rate by 75%, as measured by post-course feedback surveys. Decreased final year grade retention by 28% via personalized one-on-one E-learning sessions.

Exceeded all relevant KPIs, including a 15% reduction in average ticket resolution time, 10% reduction in churn rate and 20% increase in customer satisfaction score. Trained and mentored new agents, reducing their onboarding time by 30%, thus improving team productivity by 25% and first-call resolution rate by 12% while reducing the average handle time by 10% within 3 months of coordinating daily

Coordinated 100+ educators from a nationally representative sample for the TIMSS and ICILS 2023 assessments, collecting data with 100% integrity score from thousands of students while adhering to international protocols and stringent deadlines.

Streamlined project documentation, which reduced administrative overhead and ensured accuracy for monthly external audits, helping to secure continued funding by meeting tight deadlines. Coordinated educational programs that reached over 200 students and 50 teachers, contributing to a 40% reduction in early-school dropout rates for at-risk youth.

Exceeded monthly sales targets by an average of 30% over a six-month period using CRM software like Zoho and HubSpot, resulting in a 15% increase in average transaction value, thus contributing to the store's overall revenue growth by 12%. Managed and resolved an average of 50+ customer inquiries per day, achieving 74% customer satisfaction rating on internal surveys by providing personalized reco

Managed daily center scheduling, student enrollment databases, classroom allocation, course attendance, seasonal retention, substitute coverage, and resource tracking across multiple branch locations in compliance with internal quality standards, serving as primary point of contact for parents and teachers.

Pursuing a PhD in Psychology at the University of Bucharest.

Earned a Bachelor of Science in Psychology from the National School of Political and Administrative Studies.

Earned a Bachelor of Science in Biochemistry from the University of Bucharest.

Earned a Bachelor of Science in Political Science, with the full curriculum taught exclusively in English.

Earned a Master of Arts in History and Philosophy of Science from the University of Bucharest.

Earned a Bachelor of Arts in Communications and Public Relations from the National School of Political and Administrative Studies.