Bianca User

Handles communications with corporate debtors via phone and email for international US projects, utilizing negotiation and problem-solving skills to recover outstanding balances. Navigates multiple PC systems, CRM databases, and Microsoft Excel to track account history.

Improved company exposure by maintaining an active presence on social media platforms and blogs, and created engaging content to attract new clients and maintain current business.

Executed core HR administrative workflows, managing and upgrading HRIS software and employee databases for secure data retrieval. Conducted comprehensive employee data checks and audits, ensuring 100% compliance during an organizational restructure.

Administered HR workflows, covered payroll duties, and managed documentation for over 300 employees, generating reports for management. Drove process improvements that increased completion rate of return-to-work and absence records from 40% to 90% within six months.

Served as primary frontline contact for internal HR system queries and application troubleshooting at Amazon Rugeley and DPD Local, and completed rotational management training at Wivenhoe House Hotel.

Managed cross-functional hotel operations and personnel schedules across 3 properties to ensure seamless business functionality. Guided a property workforce through full closure for rebranding, strategically redeploying all team members to avoid redundancy.

Completed the CIPD Level 5 Associate Diploma in People Management at Walsall College from September 2021 to July 2022.

Grade: 2:1

Earned a BA (Hons) in Hotel Management with a 2:1 from the University of Essex - Edge Hotel School from September 2015 to August 2017.

Completed a High School Diploma in Philology at Stefan Velovan Pedagogical National College from September 2011 to June 2015.