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Madalina Ticau

@madalinaticau

Customer Service Analyst at Start today SRL, analyzing customer feedback and identifying ways to improve service quality.

Romania
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At Start today SRL, I manage customer inquiries, resolve issues, and analyze customer feedback to identify opportunities to improve service quality.

I maintain accurate customer records and monitor customer satisfaction metrics, contributing to service improvement initiatives.

Previously, I was a School secretary at Scoala Gimnaziala Mihai Peia, where I maintained administrative databases and prepared documents and reports.

Earlier, I worked as a RECRUITEMENT SPECIALIST at PROFI ROM FOOD SRL and as a Manager at SC Wake Cup Artist Specialty Coffee SRL. My experience also includes a Psychology education at West University of Timisoara.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BOSCH SERVICE SOLUTIONS SRL logoBS

BOSCH SERVICE SOLUTIONS SRL

Practice, Practice

2021 - 2021

Completed a practice program at BOSCH SERVICE SOLUTIONS SRL in 2021.

West University of Timisoara logoWT

West University of Timisoara

Psychology, Psychology

2018 - 2021

Studied Psychology at West University of Timisoara from 2018 to 2021.

Tech stack

Software and tools used professionally

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