Open to opportunities

Starlett Carrier

@starlettcarrier

I lead hotel operations, teams, budgets, and guest experiences across Marriott, IHG, and Airbnb properties.

I've led day-to-day hotel operations for J&P Management Task Force, transitioning newly purchased and newly built hotels to company standards while training staff, driving sales calls, and managing budgets.

At The Lux Experience LLC, I managed operations for 20 Airbnb units in the Houston area, including staffing, scheduling, budgeting, P&L review, marketing, payroll, and prospecting for new units.

Across SpringHill Suites Marriott, Fairfield Inn and Suites, Holiday Inn Beaumont Plaza, Courtyard Houston Hobby, and Residence Inn, I've managed hiring, onboarding, scheduling, front-office procedures, accounting, food and beverage, housekeeping, and guest satisfaction.

I bring more than 10 years of customer service and hospitality leadership experience, with hands-on knowledge of FOSSE, M3, Microsoft Office, PeopleSoft, BlueCube, Atlas, and hotel financial operations.

Experience

Work history, roles, and key accomplishments

General Manager

J&P Management Task Force

Jul 2022 - Feb 2024 (1 year 7 months)

Coordinated, directed, and managed day-to-day hotel operations. Transitioned newly purchased or built hotels to company standards, trained staff, conducted sales calls, and maintained budgets.

Hotel Operations Sales Budgeting Financial Analysis

Airbnb Management

The Lux Experience LLC

Aug 2020 - Jun 2022 (1 year 10 months)

Managed operations of 20 Airbnb units, including hiring and training cleaning staff, budgeting, scheduling, reviewing P&L statements, prospecting new units, marketing, and payroll.

Property Management Budgeting Scheduling P&L Analysis Marketing Payroll

Opening General Manager

Springhill Suites Marriott

Feb 2019 - Mar 2020 (1 year 1 month)

Assisted in hiring, training, and onboarding associates. Managed employee scheduling, processed A/R, ensured guest satisfaction, and oversaw budget preparation and achievement.

Hiring Training Scheduling Fosse M3 Accounting Budgeting P&L management Customer Service

General Manager

Fairfield Inn and Suites

Nov 2017 - Jan 2019 (1 year 2 months)

Assisted in hiring, training, and onboarding associates. Managed scheduling, processed A/R, ensured guest satisfaction, and oversaw budget preparation and achievement.

Hiring Training Scheduling Fosse M3 Accounting Budgeting P&L management Customer Service

Front Office Supervisor

Holiday Inn Beaumont Plaza

May 2017 - Nov 2017 (6 months)

Assisted in hiring, training, and supervising front desk staff. Managed scheduling, resolved guest issues using LEARN model, and oversaw front office operations and inventory.

Supervision Training Scheduling Guest Relations Learning Models Opera M3 Accounting Inventory Management

Assistant General Manager

SpringHill Suites Houston

Jul 2016 - Apr 2017 (9 months)

Managed ongoing hotel operations ensuring brand standards. Assisted in hiring and training, managed scheduling, accounts payable, payroll, and food and beverage operations.

Hotel Operations Hiring Training Scheduling Blue Cube Atlas Peoplesoft M3 Accounting Payroll Food and Beverage Management Housekeeping Management

Operations Manager

Courtyard Houston Hobby

Oct 2014 - Jul 2016 (1 year 9 months)

Managed ongoing hotel operations ensuring brand standards. Assisted in hiring and training, managed scheduling, accounts payable, payroll, and food and beverage operations.

Hotel Operations Hiring Training Scheduling Blue Cube Atlas Peoplesoft M3 Accounting Payroll Food and Beverage Management

Front Office Supervisor

Residence Inn Houston

Jul 2012 - Oct 2014 (2 years 3 months)

Assisted in hiring, training, and supervising front desk and gatehouse staff. Managed scheduling, resolved guest issues, and oversaw front office operations and inventory.

Supervision Training Scheduling BlueCube Peoplesoft Guest Relations Inventory Management Cash Handling

Guest Service Representative

Residence Inn Beaumont

Dec 2010 - Jul 2012 (1 year 7 months)

Greeted guests, registered and assigned suites using FOSSE software, maintained front desk area, handled cash, managed reservations, and assisted with breakfast preparation.

Customer Service Fosse Cash Handling Reservations Peoplesoft