Conner Faga

Coordinated a major hotel renovation, working closely with contractors and ensuring adherence to quality standards. Implemented strategies to maintain high-quality service during the renovation, managing communication with patrons effectively. Oversaw daily management activities, supervising department heads and ensuring comprehensive service delivery.

Supported overall hotel management, focusing on streamlining service delivery and operational effectiveness. Contributed to financial strategy, including budgeting and managing expenditures. Led training initiatives, enhancing staff capabilities and service quality.

Oversaw the front office team, improving check-in processes and customer interaction. Developed revenue management tactics to optimize booking rates and enhance profitability. Directed team development and appraisal processes, building a proficient service team.

Delivered superior customer service, managing efficient guest registrations and departures. Expertise in delivering professional and empathetic interactions. Supported a range of service requirements, showing adaptability and commitment to hotel needs.

Led sales in the men's department, providing advice on style, fit, and accessories. Ensured garments were tailored to customer specifications, overseeing alteration requirements. Excelled in engaging customers, aiding them in making informed purchasing decisions.

Led night shift operations in a dynamic kitchen and bar setting, supervising a dedicated team. Trained staff in service protocols and customer interaction, enhancing service quality. Managed diverse tasks simultaneously to maintain seamless operations.

Completed high school education, providing a foundational understanding across various subjects.

Completed two years of coursework in Computer Science, gaining foundational knowledge in the field.

Completed the IHG General Manager Training program, enhancing skills in hotel management and operations.