Open to opportunities

Jonathan Torres

@jonathantorres1

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Hospitality operations leader delivering excellence through teams, budgets, and process improvement.

United States

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What I'm looking for

I’m looking for a leadership role where I can drive operational excellence—building cohesive teams, improving processes, and ensuring compliance—while managing budgets and delivering measurable guest satisfaction and cost reductions.

I’m an experienced operations leader with 15+ years in hospitality management, focused on operational excellence, client relations, and process improvement. I lead teams with strategic planning and detailed execution, always aiming to improve service quality while reducing costs.

Most recently as Dual-General Manager, I led the upgrade of 100+ guest room units to ensure compliance with Historic Hotels of America national standards—raising standards and improving guest satisfaction rates. I also managed scheduling, payroll, and training across departments to enhance operational efficiency year over year.

As a General Manager, I helped drive measurable performance gains, including increasing occupancy from 78% to 100% in less than 90 days through strategic marketing and operational improvements. I guided communities through PCPI (Property Renovation Program) with on-time completion and adherence to quality standards, strengthening property value and guest satisfaction.

Across roles—including Residence Inn Marriott and Courtyard Marriott—I built strong operational foundations: property improvement plan completion within budget, annual budget ownership with financial compliance, and hands-on oversight of scheduling, payroll, inventory, and productivity systems. I’m especially effective at hiring, onboarding, and training teams that stick—so operations run smoothly and people thrive.

Experience

Work history, roles, and key accomplishments

Dual-General Manager

Historic Beekman Arms & Delamater Inn

Jun 2024 - Apr 2025 (10 months)

Led the upgrade of 100+ guest room units, ensuring compliance with Historic Hotels of America standards and improving guest satisfaction. Managed department scheduling, payroll, and training, directed hiring and onboarding, and improved operational efficiency and staff retention year over year.

Operations Management Historic Hotels Of America Standards Compliance Management Payroll Management Training Development Guest Relations

General Manager

Holiday by Atria Senior Living Community

Aug 2023 - May 2024 (9 months)

Increased occupancy from 78% to 100% in under 90 days by implementing strategic marketing and operational improvements. Guided the community through PCPI (Property Renovation Program) with on-time delivery and quality adherence, while leading scheduling, payroll, hiring, onboarding, and training for a 30-person team.

Strategic Marketing Community Operations PCPI Renovation Oversight Quality Assurance Team Leadership Operational Efficiency

General Manager

Residence Inn Marriott

Dec 2019 - Jun 2023 (3 years 6 months)

Completed a Property Improvement Plan (PIP) on time and within budget, improving operational efficiency and guest satisfaction. Managed department scheduling, payroll, and inventory, and developed an annual budget to ensure financial compliance and optimize resource allocation.

budget development Inventory Management Financial Compliance Resource Allocation Operational Efficiency Guest Relations Cost Optimization

Assistant General Manager

Residence Inn Marriott

Nov 2018 - Dec 2019 (1 year 1 month)

Managed multi-department scheduling and administered payroll to improve operational efficiency and reduce costs year over year. Assisted with creation of the annual hotel budget to optimize resource allocation and support financial compliance.

Payroll Administration Annual Budget Support Resource Allocation Financial Compliance Operational Efficiency Cost Optimization

Personal Producing Agent

American Income Life

Nov 2017 - Jun 2018 (7 months)

Conducted policy reviews with policy owners to ensure compliance and strengthen retention. Presented discounted benefits to prospects, improved client relationships, and supported process improvements to increase new policy sign-ups.

Insurance Sales Client Relationship Management Compliance Customer Retention Discounted Benefits Presentation Process Improvement Sales Pipeline

Assistant Store Manager

Golden Corral

Aug 2016 - Apr 2017 (8 months)

Led final inspection and the grand opening process, ensuring compliance and high standards that improved guest satisfaction. Assisted with hiring and training, maintained inventory control, and created weekly schedules to optimize resources and reduce costs.

Compliance Inventory Control Scheduling Operational Efficiency

Operations Manager

Courtyard Marriott

Jul 2014 - Jun 2016 (1 year 11 months)

Trained restaurant staff in proper procedures to enhance service quality and guest satisfaction. Managed departmental operations by optimizing scheduling and inventory processes, and used LaborTool and budget systems to track productivity goals and operating expenses.

Operations Management LaborTool