Open to opportunities

Giovanna Grueiro

@giovannagrueiro

Message

I lead hotel operations, develop teams, and improve service standards.

United States

Message

What I'm looking for

I'm looking to lead fast-paced operations, develop frontline teams, improve service quality, and drive accountable execution through process improvement, cross-functional collaboration, and strong operational standards.

I've led hotel operations at Fairfield by Marriott, directing a 20-person team while maintaining guest service, brand standards, vendor relationships, and daily property execution.

I managed a full-property renovation without interrupting operations, led a property management system conversion, and guided the hotel through two passing MI Health Check audits. I use performance monitoring, documentation, corrective action plans, and cross-functional coordination to address gaps and improve consistency.

Across Fairfield by Marriott and Radius Hospitality, I've trained frontline teams, supported multi-property operations, managed competing priorities, and kept service quality high in fast-paced environments.

Experience

Work history, roles, and key accomplishments

General Manager

Fairfield by Marriott

Dec 2023 - Apr 2026 (2 years 4 months)

Directed overall property operations and led a 20-person team, setting expectations and maintaining accountability for service quality, operational standards, and daily execution. Coached, trained, and supported frontline employees while balancing staffing needs, operational priorities, customer service expectations, and business requirements.

Team Leadership Customer Service Operational Management Performance Monitoring Vendor coordination Property Management Systems Audit Compliance Renovation Management