Stanley Jijong
@stanleyjijong
Patient Service Representative with 5+ years in healthcare customer service, medical billing, and HIPAA-compliant claim support.
United StatesWhat I'm looking for
I’m a Patient Service Representative with over 5 years of experience across healthcare, health insurance, and medical billing. I focus on delivering exceptional patient experiences while keeping billing processes accurate and compliant.
In my current role at Texas Children Hospital, I serve as a welcoming point of contact during check-in and check-out, manage a high-volume phone system, and use EHR systems for accurate documentation. I also coordinate with medical staff to address immediate concerns and support patient care.
Previously, I worked as a Medical Billing coordinator at CENCORA, where I coordinated timely claims submission, resolved billing discrepancies, and partnered with insurance companies to expedite processing. I generated and reviewed financial reports to spot billing and reimbursement trends, and I delivered staff training on coding and billing updates.
My work has been recognized with “Employee of the Year” from General Hospital Douala (May 2021). I bring strong problem-solving, attention to detail, and a process-improvement mindset—grounded in HIPAA compliance—to help teams reduce errors and improve outcomes.
Experience
Work history, roles, and key accomplishments
Provided patient support during check-in and check-out, managing a high-volume phone line for inquiries, appointments, and follow-up calls. Used EHR systems for accurate documentation and coordinated with medical staff to address patient concerns.
Coordinated the medical billing process, ensuring timely claim submission and accurate coding. Resolved billing discrepancies with insurance companies, generated financial reports, and supported staff training on billing procedures.
Reviewed insurance claims for accuracy and helped clients understand coverage and benefits. Performed eligibility verification and pre-authorization for medical procedures while collaborating with healthcare providers to resolve billing and claims issues.
Patient Service Representative
General Hospital Douala
Jan 2020 - Jan 2021 (1 year)
Served as the first point of contact for patients, handling high daily call volume and providing customer service. Verified patient demographics and insurance information for billing, scheduled appointments and referrals, and collaborated with billing teams to resolve reimbursement discrepancies.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor's Degree
2019 -
Earned a Bachelor's degree from the University of Buea in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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