Oludewa Omatsuli

I've supported patients and health plan members across billing, claims, coverage, care coordination, and healthcare navigation for more than seven years.

At Revenue Enterprise, I manage 80+ inbound and outbound patient calls, resolve billing and account concerns, verify insurance, post payments, and support denied-claim appeals. I document account activity in EHR and billing systems while protecting PHI and maintaining HIPAA compliance.

At Centene Corp, I resolved 70+ daily member inquiries about benefits, coverage, and claims, achieving a 94% first-call resolution rate. I also contributed to workflow refinements that increased team operational efficiency by 15%.

Previously at Conduent, I guided patients and members through benefits, provider networks, appointment scheduling, and care coordination through phone, email, and chat. I bring empathetic communication, accurate documentation, and consistent issue resolution to every interaction.