Looking for a job

Oludewa Omatsuli

@oludewaomatsuli2

Message

I resolve patient billing, benefits, and claims issues across healthcare member services and revenue cycle operations.

United States

Message

What I'm looking for

I'm looking for a healthcare support or revenue cycle role where I can resolve patient and member issues, improve access to care, and apply my billing, claims, and HIPAA-compliant documentation experience.

I've supported patients and health-plan members at Revenue Enterprise, Centene, and Conduent, resolving billing, benefits, coverage, claims, and account issues across high-volume service environments. At Centene, I resolved 70+ member inquiries daily with a 94% first-call resolution rate and helped improve team efficiency by 15%.

At Revenue Enterprise, I handle patient calls, insurance verification, denied-claim follow-up, payment posting, reconciliation, and accounts receivable activity. I document every interaction carefully in EHR, billing, and CRM systems while protecting PHI and following HIPAA requirements.

Experience

Work history, roles, and key accomplishments

Medical Billing and Customer Service Representative

Revenue Enterprise

Jun 2023 - Aug 2026 (3 years 2 months)

Handled 80+ inbound and outbound patient calls, resolving billing inquiries and setting up payment arrangements. Managed patient accounts, verified insurance coverage, and supported appeals for denied claims.

Medical Billing Customer Service Accounts Receivable Management Insurance Verification Claim Status Denial Management Appeals Payment Posting Electronic Health Records (EHR)HIPAA

Healthcare Customer Service Representative

Centene Corp

Mar 2021 - May 2023 (2 years 2 months)

Resolved 70+ member inquiries daily on health plan coverage, benefits, and claims, achieving a 94% first-call resolution rate. Explained benefits and EOB statements, researched claims, and contributed to workflow refinements that increased team efficiency by 15%.

Customer Service Plan Coverage Benefits explanation Claims Research First Call Resolution Case Management Documentation Workflow Improvement

Patient Solution Representative

Conduent

Sep 2019 - Jan 2021 (1 year 4 months)

Supported patients and members by phone, email, and chat on benefits, insurance coverage, claims processes, and provider network questions. Scheduled appointments, coordinated care services, and escalated complex cases to clinical and supervisory teams.

Customer Service Benefits explanation Claims Processing Appointment Scheduling Care Coordination CRM Escalation Management