Stanislaus Thuku
@stanislausthuku
Proactive executive and product assistant with 5+ years supporting global remote teams.
KenyaWhat I'm looking for
I am a proactive executive and product assistant with over five years of experience supporting global remote teams across customer support, operations, and executive assistance.
I specialize in calendar management, travel coordination, inbox prioritization, and expense processing using Concur and Atlas, and have supported clients such as JPAL-MIT and Oat-Foundry through Prialto.
My background includes customer service roles handling high-volume interactions, CRM-based verification processes, and IT and digital design responsibilities, allowing me to bridge operational, technical, and client-facing work effectively.
I am recognized for reliability, strong ownership, process improvement, and the ability to manage multiple priorities while maintaining high service quality in fast-paced, distributed environments.
Experience
Work history, roles, and key accomplishments
Product / Executive Assistant
Prialto
Sep 2025 - Present (6 months)
Provide executive assistance to global clients including JPAL-MIT and Oat-Foundry, managing complex cross-time-zone calendar coordination, travel logistics, and expense reporting to improve operational workflows.
Customer Service Executive
Majorel Kenya
Sep 2022 - Aug 2025 (2 years 11 months)
Handled 70+ daily customer interactions across phone, chat, and email, resolving billing and account issues and managing escalations to meet SLA targets and maintain customer satisfaction.
Customer Care Executive
ISON Xperiences BPO
Aug 2021 - Aug 2022 (1 year)
Managed Airtel KYC verification and Toyota Kenya switchboard operations, ensuring compliance and accuracy during client verification and call handling processes.
Project Assistant Manager
Women Education Researchers in Kenya
Jan 2019 - Jun 2019 (5 months)
Collected and compiled UNICEF-supported research data, delivered digital literacy training for teachers, and provided IT support to ensure smooth project implementation.
IT Manager & Graphic Designer
Media Masters International Limited
Feb 2017 - Mar 2018 (1 year 1 month)
Developed and maintained company website and internal IT infrastructure while designing digital marketing materials and campaign graphics to support online presence.
Education
Degrees, certifications, and relevant coursework
Generation Kenya
Certificate, Financial Sales Service
2021 - 2021
Completed a Financial Sales Service certificate through the Generation Kenya program in 2021.
Akirachix / iHub
Certificate, Programming & Design
2017 - 2017
Completed a Programming and Design certificate through Akirachix at iHub in 2017.
Strathmore University
Certificate, Data Science
2017 - 2017
Completed an Oracle Data Science certificate at Strathmore University in 2017.
German Institute of Professional Studies
Diploma, Computer Engineering
2015 - 2015
Earned a Diploma in Computer Engineering in 2015.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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