STACEY SULLIVAN

I’m an operations and client management professional with 10+ years of experience supporting executive leadership, optimizing office operations, and managing client relationships across legal, SaaS, and service-based industries. I’m known for improving efficiency, strengthening client retention, and driving measurable results through strong organizational and communication skills.

At Zeb, Inc., I directed daily office operations and supported a 10-person team, acting as an executive partner to the owner across communications, scheduling, and client relations. I managed invoicing, billing, and purchasing with QuickBooks while streamlining client intake and internal processes to improve responsiveness and operational efficiency—generating $20K in new revenue by managing client projects end-to-end.

Previously at InboxGeek Inc., I served as a Senior Account Manager, managing a B2B and B2C SaaS client portfolio and achieving a 93% customer lifetime value through onboarding, retention strategies, and ongoing performance optimization. I maintained CRM pipeline accuracy and partnered with product teams on improvements and issue resolution, ensuring clients got maximum platform value.

Earlier, I supported a 14-attorney firm as a Legal Receptionist and Legal Assistant, handling high-volume calls, client intake, scheduling, and civil litigation and real estate administrative support. I also built onboarding and accurate CRM data practices in customer support, and in regulated manufacturing, I supported production, inventory, and quality testing—training me to stay precise, reliable, and process-minded.