Michelle Mpofu

As an Office Administrator/Manager, I provide comprehensive administrative support, manage daily operations, supervise staff, and ensure compliance with company policies. I also coordinate events, manage budgets, and implement process improvements to enhance office efficiency.

In my role as a Call Center Agent, I addressed customer inquiries, resolved issues, and maintained accurate records in CRM systems. I focused on exceeding performance metrics and collaborating with team members.

In my role as a Receptionist, I greeted visitors, managed phone calls, and provided general administrative support. I maintained an organized reception area and assisted clients with inquiries, ensuring a welcoming environment.

As a Secretarial Assistant, I provided administrative support to executives by managing calendars, scheduling appointments, and preparing documents. I ensured confidentiality and maintained organized records.

Completed a certificate in Fundamentals of Human Resources, focusing on key HR principles and practices.

Earned a diploma in Business Administration, equipping with knowledge in business operations and management.

Completed ICDL/HEXCO certification, showcasing proficiency in computer applications and digital literacy.

Completed a certificate in Project Management: The Basics, covering essential project management concepts and methodologies.

Achieved Ordinary GCE Level with 6 passes, demonstrating a foundational understanding of various subjects.

Completed a certificate in Fundamentals of Business Law, focusing on legal principles affecting business operations.