Courtesy Ayams
@courtesyayams
I build customer success systems that improve onboarding, retention, account health, and expansion decisions.
ZimbabweWhat I'm looking for
I've led client success and legal operations at CMB, reducing contract turnaround time by approximately 20%, document retrieval time by an estimated 30%, and manual processing time by roughly 25% through digitization and workflow automation.
I build practical Customer Success frameworks for B2B SaaS, LegalTech, and account management, including Expansion Radar, a live tool that flags accounts ready for growth using account signals. My work combines client onboarding, health monitoring, churn prevention, documentation accuracy, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
Head of Legal / Client Success
CMB
Jul 2021 - Feb 2025 (3 years 7 months)
Led end-to-end contract drafting, negotiation, and execution, reducing turnaround time by 20% and document retrieval by 30% through digitization and automation. Maintained compliance and supported executive decision-making.
Legal Assistant / Client Support Paralegal
Krause and Kinsman Law Firm
Jan 2024 - Apr 2024 (3 months)
Synthesized findings into structured case documentation and delivered 15+ written deliverables with 100% accuracy. Supported timely resolution of complex client matters.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Laws, Law
2009 - 2013
Earned an LL.B. in Law from the University of Lagos, with studies from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Portfolio
case-study-showcase-40.lovable.appJob categories
Skills
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