Becky Okumakpeyi

I’m a customer support professional known for exceptional inbound and outbound service across phone, email, and digital communication channels. I combine excellent communication and active listening with strong problem-solving to resolve concerns quickly and reliably.

At Dexcom Solution Limited, I handle an average of 50+ inbound customer calls daily, manage outbound follow-ups for concerns and service updates, and support customer satisfaction surveys. I document interactions accurately in CRM software and internal databases, collaborate cross-functionally for prompt resolutions, and consistently maintain customer satisfaction above 95% while meeting KPIs.

Previously, as a Customer Service Officer at Africa Space Leadership institute, I managed inbound and outbound communications about products and services. I supported account inquiries and troubleshooting, escalated complex issues to the right teams, kept detailed interaction records, and achieved customer satisfaction targets through effective communication and follow-up—strengthening retention through strong relationships.

I also bring leadership and operational experience from serving as an Office Manager at Finuel Solicitors. I oversaw day-to-day operations, budgets, procurement, vendor relationships, and scheduling, then implemented office procedures that improved efficiency and productivity—bringing the same service mindset to customer-facing work, complaint handling, and continuous improvement.