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Strategic Customer Success Leader with 19+ years in SaaS solutions.

India

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

I am a strategic and people-centric Customer Success Leader with over 19 years of global experience in Learning & Development, Talent Enablement, HR Consulting, and Customer Engagement across various industries, including SaaS and e-learning. My career has been defined by a proven track record of building trusted partnerships with enterprise clients, optimizing learning solutions, and driving large-scale platform adoption.

Throughout my career, I have successfully managed enterprise accounts with over 10,000 users across multi-country deployments, achieving a remarkable 98% retention rate. I have developed ROI dashboards for learning impact reviews, leading to a 30% increase in engagement across leadership development cohorts. My expertise lies in aligning customer objectives with product features, leveraging data-driven insights to deliver measurable ROI, and enabling organizational transformation through continuous engagement and innovative learning strategies.

Experience

Work history, roles, and key accomplishments

Current

Global L&D & Customer Success Lead

Current

Weatherford International

Dec 2022 - Present (2 years 7 months)

Managed strategic enablement for global learning platforms impacting 25,000+ users across 30 countries. Created stakeholder alignment and adoption strategies with HRBPs, driving measurable behavior change and skills uplift. Served as internal consultant for feedback loops, influencing product feature development based on field insights.

HR Business Partnering Product Development Global Operations SaaS

Senior Manager – Learning Transformation & Client Success

TÜV Rheinland Arabia

Mar 2019 - Present (6 years 4 months)

Orchestrated rollout of e-learning platforms and technical academies for enterprise clients in energy and manufacturing sectors. Delivered Quarterly Business Reviews and Value Reports to senior stakeholders. Led team of Success Managers and Facilitators to ensure learning adoption, satisfaction, and solution scalability.

Technical Academies Quarterly Business Review Team Leadership Learning Adoption Scalability

Learning & Organizational Development Consultant

Bonatti S.p.A.

Oct 2010 - Present (14 years 9 months)

Led capability development and knowledge retention initiatives across complex infrastructure projects. Implemented blended learning and coaching journeys aligned with business transformation needs.

Knowledge Retention Blended Learning Coaching Business Transformation Project Management

Education

Degrees, certifications, and relevant coursework

Universitat Politècnica de València

PhD, Business Management

Currently pursuing a PhD in Business Management, focusing on advanced research and theoretical frameworks in business administration.

Southern New Hampshire University

MBA, Talent Strategy & Operations

Focused on talent strategy and operations, gaining expertise in aligning human capital with organizational goals and optimizing operational efficiency within HR functions.