Open to opportunities

Sundeep Raj

@sundeepraj

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Dynamic Learning & Development professional with over a decade of experience.

India

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What I'm looking for

I am looking for a role that fosters growth, values employee engagement, and allows me to leverage my training and development expertise.

I am a dynamic and results-driven Learning & Development professional with over a decade of experience in training delivery, sales, project management, and customer success across diverse industries. My expertise lies in leading cross-functional teams, managing Learning Management Systems (LMS), and executing end-to-end training programs that drive strategic employee engagement initiatives.

Throughout my career, I have been recognized for my exceptional communication skills and stakeholder management abilities. I have successfully overseen training programs across the APAC and Middle East regions, delivering product, sales, and CRM training while ensuring seamless execution during critical transition phases. My commitment to continuous improvement has been acknowledged through various awards, including Best Training Manager and Employee Engagement Specialist.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Learning & Development

Current

foundit (formerly Monster.com India)

Sep 2022 - Present (2 years 10 months)

Recognized for leadership and entrusted with the role of Acting Training Manager, overseeing a team of 5 trainers across APAC & Middle East (B2B and B2C); led strategic L&D initiatives, coordinated region-wide training programs, and ensured seamless execution during a critical transition phase. Delivered product, sales, CRM (Salesforce), and process training for KAMs, BDMs, and Sales Executives.

Learning Development Sales Training Salesforce Administration Stakeholder Management Onboarding Coaching Employee Engagement Project Management

Client Account Manager

ADP Pvt. Ltd.

Sep 2021 - Apr 2022 (7 months)

Managed payroll for 30+ international clients by coordinating with internal country partners. Oversaw payroll calendar execution, validation of reports (G2N), and final approvals.

Payroll Management International Client Coordination

Digital Marketing Advisory Analyst

Accenture Pvt. Ltd.

Sep 2015 - Sep 2021 (6 years)

Led a team of 19 in Google Hardware and Order Management support. Conducted refresher training and onboarding support as Assistant Trainer.

Team Leadership Customer Support Training Delivery SLA Management NPS

Senior Analyst / Training Mentor

Tech Mahindra

Jun 2012 - Sep 2015 (3 years 3 months)

Delivered tech support for ISP-related issues and managed new hire nesting batches. Conducted QA sessions, Product refresher training, and performance feedback.

Technical Support Quality Assurance Product Training Customer Service

Process Associate – Customer Service

GE Money

Aug 2010 - May 2012 (1 year 9 months)

Assisted customers with credit card and retail transaction issues. Upsold banking insurance products as part of performance KPIs.

Customer Service Credit Card Support Upselling KPIs

Education

Degrees, certifications, and relevant coursework

GITAM University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree at GITAM University. This program provided a foundational understanding of business principles and practices.

Little Flower Junior College, Uppal

Intermediate (M.P.C), Mathematics, Physics, Chemistry

Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry (M.P.C) at Little Flower Junior College, Uppal. This coursework built a strong foundation in scientific and mathematical concepts.

St. Patrick’s High School, Secunderabad

SSC, General Studies

Completed Secondary School Certificate (SSC) at St. Patrick’s High School, Secunderabad. This foundational education covered a broad range of subjects.