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Srriman Narayan

@srrimannarayan

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Head of Operations & Delivery leader driving program execution, process automation, and SLA-governed growth.

India

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What I'm looking for

I’m looking for a leadership role where I can own delivery governance and operational excellence—building high-performance teams, driving SLA-backed outcomes, automating processes, and turning KPIs into predictable, scalable execution across distributed groups.

I’m a results-driven Head of Operations and Delivery Manager with cross-functional leadership across BPO, SaaS, AI data services, financial operations, and independent technology consulting. I lead end-to-end delivery governance—milestones, SLA governance, risk management, and executive reporting—across global, distributed teams spanning APAC, Middle East, Africa, and the Americas.

In AI data services, I’ve owned program management for annotation, HITL AI validation, and back-office operations for US Fortune 500 clients. I integrated GTM strategy with delivery capacity planning to eliminate over-promising, and I built structured AI delivery pipelines and accountability frameworks tied to measurable KPIs.

From my financial systems and operations background, I’ve delivered subscription and collections turnarounds and automated order-to-cash workflows. For example, I implemented Zoho Books and Zoho Subscriptions to resolve a subscription revenue/collections failure, and I’ve managed full financial system migrations, multi-currency setup, bank feed integrations, and end-user training.

I’m also an executive advisory leader—helping startups refine business models, operational scaling, and fundraising readiness—while continuously improving processes through structured accountability and Lean-style change management. I’m pursuing PMP certification in progress, and I thrive in fast-scaling environments that demand disciplined delivery, clear governance, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Head of Growth & Operations

Transform Solutions

Sep 2025 - Jun 2026 (9 months)

Led end-to-end program management and delivery operations, owning milestone planning, SLA governance, risk management, and executive reporting across distributed India–US teams. Built structured AI delivery pipelines with measurable KPI accountability and automated high-risk manual process touchpoints to improve delivery predictability.

Program Management Service Delivery Management SLA Management Risk Management Executive Reporting Capacity Planning AI Delivery Pipeline Governance KPI Reporting Process Automation Stakeholder Management Change Management

Startup Ecosystem & Venture Advisory

Racehorse Business Consulting

Apr 2024 - Aug 2025 (1 year 4 months)

Supported startup ecosystem and advisory activities for Racehorse Business Consulting.

Venture Advisory Stakeholder Management

Startup Ecosystem & Venture Advisory

TiE Surat

Apr 2024 - Aug 2025 (1 year 4 months)

Developed strategic partnerships with investors, mentors, and ecosystem enablers, and led institutional partnership development and community initiatives.

Strategic Partnerships Partnership Development Stakeholder Management

Startup Ecosystem & Venture Advisory

LetsVenture

Apr 2024 - Aug 2025 (1 year 4 months)

Provided venture advisory support within the startup ecosystem for the LetsVenture portfolio.

Startup Advisory Stakeholder Management

Startup Ecosystem & Venture Advisory

Kinetic Investments

Apr 2024 - Aug 2025 (1 year 4 months)

Advised 100+ startups on business model refinement, operational scaling, and fundraising readiness across private equity, debt, and government grant channels.

Startup Advisory Fundraising Readiness Private Equity Government Grants Stakeholder Management

Independent Operations Consultant

Primo Fiscal

Jan 2023 - Apr 2024 (1 year 3 months)

Delivered technology and financial systems implementation consulting across US, Maldives, and Caribbean client engagements. Implemented and migrated billing and finance workflows using Zoho tools, including automation of order-to-cash processes and end-to-end order integration across e-commerce, inventory, and finance.

Zoho Books Zoho PayPal Billing Automation Revenue Cycle Management Financials Migration Data Migration FX and Currency Configuration Order To Cash Requirements Gathering Vendor coordination Risk Management

Business Analyst

eZee Technosys Pvt. Ltd.

Feb 2020 - Jan 2023 (2 years 11 months)

Led Order-to-Cash process automation and business process improvement initiatives to remove manual intervention from billing, subscription management, and financial reporting. Built financial reports and dashboards and collaborated with product, finance, and operations teams to implement structured improvement programs.

Business Process Improvement Billing Automation Subscription Management Financial Reporting Dashboarding Cross Functional Collaboration Process Improvement

Accounts Receivable Manager

eZee Technosys Pvt. Ltd.

Feb 2014 - Jan 2020 (5 years 11 months)

Built and led a global Accounts Receivable team across APAC, Middle East, Africa, and the Americas, restructuring collections workflows and escalation matrices. Reduced overdue accounts by 20% through performance management, process improvements, and SLA enforcement, while managing client disputes and delivering executive AR and collections KPI reporting.

Accounts Receivable Management Collections Workflow SLA Performance Management Process Improvement Client Relationship Management KPI Reporting Executive Reporting Cross Cultural Communication

Financial Services Advisor

Self-Employed

Jul 2010 - Jan 2014 (3 years 6 months)

Provided independent financial services advisory, supporting change management and strategic partnership development for individual and small business clients.

Financial Services Change Management Partnership Development Stakeholder Management

Senior — US ISP Account SME

Tech Mahindra (Satyam BPO)

Sep 2006 - Jun 2010 (3 years 9 months)

Served as a subject matter expert for a high-volume US ISP account, handling complex escalation management and agent mentoring. Delivered performance coaching while maintaining consistently above-average CSAT and resolution metrics.

Subject Matter Expertise Performance Coaching CSAT Escalation Management Stakeholder Management

Senior Support Specialist

Dell Technologies

Nov 2004 - Aug 2006 (1 year 9 months)

Selected for Dell's 'Super Reps' programme, managing dual processes across technical support and financial account management for international clients.

Technical Support Account Management Dual Process Management International Clients