Jeffin Joy

Orchestrated end-to-end operations using AI to transform fragmented WhatsApp data into centralized trackers, scaling weekly order fulfilment from 30 to 150+. Managed procurement and production for 1,500+ kg inventory across 40 delivery zones and performed full-cycle bookkeeping, bank reconciliations, and payment audits for £30,000–£100,000 monthly sales revenue.

Processed weekly NEFT/IMPS payouts for 500,000+ delivery partners, handling ~₹200M per week while keeping failure rates under 0.1% through manual reprocessing and exception handling. Led post-acquisition operational and financial integration (Uber Eats into Zomato) and owned B2B invoicing/collections for 17,000+ merchants, dispatching up to 12,000 invoices per month.

Managed B2C merchant settlements and weekly COD reconciliations for 4,000+ merchants, using trackers to eliminate revenue leakage. Resolved high-volume finance/billing/onboarding tickets with sub-12-hour response times and operated promo-code and merchant activations via internal dashboards, stabilizing processes post-merger.

Owned daily business operations and P&L, driving budgeting, forecasting, and accounting to enforce cost controls and improve profitability. Negotiated high-value sponsor/client/vendor contracts and led esports events with team leadership, SOPs, and community-focused execution.

Built standardized finance-ops SOPs supporting scaling from 3 to 50+ cities, with end-to-end ledger and cash-flow tracing across locations. Directed cheque collections and escalations and performed daily transaction and refund reconciliation to maintain audit readiness.

Maintained structured digital archives and project files for multiple overlapping audio/video productions to prevent data loss. Delivered recording, editing, and mixing using industry-standard DAWs and managed post-production schedules with accurate synchronization under tight deadlines.

Completed a Bachelor of Science in Physics, Chemistry, and Mathematics at Christ University in 2014.