With over 18 years of diverse experience in Finance & Accounting Operations, Training, and Business Finance support, I am a reliable and innovative finance professional. I have worked across IT & Software, Telecom, and FMCG industries, specializing in Business Process Transformation, Delivery Excellence, Process Initiatives & Controls, Customer Relationship Management, Quality Management, and Change Management.
I have technical expertise in end-to-end revenue management, including billing, B2B credit & collection, Cash application, and dispute management. I have managed multiple transitions with complex accounts in a highly matrixed and fragmented business environment, meeting customer requirements as per agreed SLAs. I have delivered continuous process improvement projects with a 1.4M+ cash flow impact.
I am proficient in various IT tools and applications such as SAP, ORACLE, Workday, QUICKBOOKS, MS OFFICE, ROCKFAST, Jira, Zendesk, Zoom, Google Workspace, IClaims (Infosys tool), Compass (SAP-based tool), Jira, Jira cloud service desk, Intacct, Salesforce, Adobe EchoSign, QuickBooks, NetSuite, Intact, Bill.com, Salesforce, MS SharePoint, EPM, BW, Yotta, etc.