Sri Raghav Bobburi
@sriraghavbobburi
ServiceNow Developer specializing in AI-driven ITSM workflows, CSDM modeling, and workflow automation.
United StatesWhat I'm looking for
I’m a ServiceNow Developer with 7+ years delivering enterprise-scale ITSM, HAM, FSM, and CMDB solutions across cloud and business applications. I specialize in CSDM-aligned architecture, workflow automation, and AI-driven capabilities—building and integrating Virtual Agent, Predictive Intelligence, and LLM experiences to reduce MTTR and operational overhead.
At Carvana, I led end-to-end Hardware Asset Management onboarding and lifecycle design aligned to CSDM 5.0, improving CMDB accuracy and enabling real-time reporting. I also spearheaded Phase 1 FSM implementation and built an AI-powered Virtual Agent integrating Google Gemini LLM to automate ticket workflows and improve resolution efficiency, while redesigning Employee Center with UX and AI Search optimization to boost self-service adoption. Previously at DXC Technology, I reduced incident resolution time by 35%, increased configuration accuracy by 40% through Discovery and Service Mapping, and deflected 30% of L1 volume with Virtual Agent and Predictive Intelligence.
Experience
Work history, roles, and key accomplishments
Led CSDM 5.0–aligned HAM onboarding for vending machine hardware assets, improving CMDB accuracy and enabling real-time audit-ready reporting. Implemented FSM Phase 1 with GPS-based routing and offline mobile execution, and built an AI-powered Virtual Agent using Google Gemini to automate ticket summarization and routing, reducing manual triage and lowering MTTR.
Engineered enterprise ITSM workflows with Flow Designer, Business Rules, and Script Includes, reducing incident resolution time by 35% and improving SLA compliance. Built CSDM 5.0–aligned CMDB using Discovery/Service Mapping (40% higher CI accuracy) and developed integrations via REST, Integration Hub, and MID Server to eliminate 50% of manual synchronization efforts.
Developed an Instance Backup Size Estimation solution using data-driven non-linear modeling with XGBoost, reducing backup server retries and cutting backup server consumption by 20%. Implemented RBAC provisioning via Persona Access Granting Automation (PAGA), streamlining access provisioning and reducing manual effort by 60%.
Built an Impact Portal using Spring Boot to expose deployment logs across 50–60 GitLab projects, reducing log retrieval time by 30%. Automated YAML generation for application branches and added user management and login metrics widgets to improve project oversight.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Master of Science in Computer Science, Computer Science
Master's in Computer Science at Arizona State University, completed in May 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Sri Raghav?
You can contact Sri Raghav and 90k+ other talented remote workers on Himalayas.
Message Sri RaghavFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
