Siva Kolla
@sivakolla
I build scalable ServiceNow platforms that automate operations, improve CMDB accuracy, and accelerate service delivery.
United StatesWhat I'm looking for
At Verizon, I lead ServiceNow administration, customization, and integrations supporting Ethernet/IPVPN provisioning, network monitoring, and field service operations. My telecom workflows improved provisioning cycle time by 48%, while OSS integrations reduced manual network-alert triage by 45%.
Previously at Optum, I architected enterprise ServiceNow implementations across HR, infrastructure, compliance, and finance. I built 25+ scoped applications, identified over 15,000 unmanaged CIs through Discovery, and reduced internal ticket resolution time by 35% through Service Catalog optimization.
My work spans ITSM, ITOM, CMDB, CSDM, ITAM, HAM, SAM, CSM, FSM, HRSD, GRC, and SPM. I design REST/SOAP integrations, automate workflows with Flow Designer and scripting, and apply NowAssist, Predictive Intelligence, Virtual Agent, and GenAI to improve self-service and incident response.
I've also supported ServiceNow modernization at Citibank and Staples, delivering audit-ready workflows, governance dashboards, CMDB improvements, and ITIL-aligned service delivery. I enjoy translating operational requirements into scalable, secure platform solutions that improve compliance, uptime, and user adoption.
Experience
Work history, roles, and key accomplishments
Led end-to-end administration, customization, and integration of ServiceNow for Verizon's Provisioning Platform, supporting Ethernet/IPVPN provisioning and field service enablement. Integrated ServiceNow with GenAI tools for predictive analytics and decision-making.
Architected and managed enterprise-wide ServiceNow implementations at Optum, enabling digital transformation across HR, Infrastructure, Compliance, and Finance. Focused on intelligent automation, regulatory compliance, and enhancing service excellence and operational resilience.
Developed and configured ServiceNow ITSM modules and custom applications for audit and risk teams, streamlining compliance workflows and reducing manual interventions. Integrated ServiceNow with Splunk, Azure Active Directory, and SailPoint using REST APIs.
Contributed to ServiceNow platform enhancements, driving workflow automation and improving IT service delivery. Supported ITIL-based implementations and collaborated with cross-functional teams to streamline incident, problem, and change management processes.
Education
Degrees, certifications, and relevant coursework
Bachelor of Technology in Electronics and Communication Engineering
Bachelor of Technology, Electronics and Communication Engineering
Bachelor of Technology in Electronics and Communication Engineering.
Master of Science in Computer and Information Sciences
Master of Science, Computer and Information Sciences
Master of Science in Computer and Information Sciences.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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