At TCS, I translate business and operational objectives into ServiceNow solutions across ITSM, ITOM, CMDB, and workflow automation. I also support platform lifecycle management, from release planning and testing through production support.
I apply ServiceNow Discovery, SCCM, and MID Server to support infrastructure discovery and improve configuration data quality. My work includes CI relationships, Service Mapping, and dependency mapping.
At Truist Bank, I streamlined hardware and software asset lifecycle processes using HAM Pro and SAM Pro. I also developed Flow Designer automations and integrated ServiceNow with enterprise systems using REST/SOAP APIs and IntegrationHub.
Earlier, at Bay State Health and University of California, I supported platform administration, ITSM and Service Catalog work, upgrades, and integrations. I hold CSA and CAD certifications, along with CIS – ITSM, CIS – CSM, and ITILv4 Foundation.
