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Srinivas raghava

@srinivasraghava

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Senior IT Support and Networking Engineer specializing in infrastructure, troubleshooting, and automation.

India

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What I'm looking for

I am looking for a hands-on IT role focusing on infrastructure support, network operations, and automation using AI tools, with opportunities for growth and collaborative teams.

I am a Senior IT Support & Networking Engineer with over 4 years of hands-on experience in enterprise IT infrastructure, system administration, and network operations. I consistently deliver high first-call resolution for OS, hardware, and application issues while providing both remote and onsite support.

I have strong expertise in Windows OS (desktop and server), LAN/WAN fundamentals (TCP/IP, DNS, DHCP), cabling and network troubleshooting, and Excel-based MIS reporting used for management decision-making. I also leverage AI-assisted tools like ChatGPT to automate tasks and improve operational efficiency.

My background includes apprentice training at a major public electronics firm supporting field operations and EVM servicing, plus a personal project building an AI-based mobile calculator app that emphasizes logic accuracy, error handling, and clean UI design. I communicate well, work independently or in teams, and seek roles that let me apply automation to IT operations.

Experience

Work history, roles, and key accomplishments

Apprentice Trainee

Bharat Electronics Limited

Completed 1-year apprentice training in the Communications Department supporting EVM servicing, diagnostics, verification, and field technical support during election operations.

EVM Diagnostics Technical Support Field Operations On The Job Training Documentation

Senior IT Support Engineer

Bharat Electronics Limited

Provided enterprise IT infrastructure support including Windows OS administration, hardware/software troubleshooting, and LAN/WAN operations; created Excel-based MIS dashboards to improve management reporting and maintained SOPs for support processes.

Windows OS Windows Server LAN WAN TCP IP DNS DHCP Microsoft Excel Remote Support

Mobile App Developer

Independent Project

Designed and developed an AI-assisted calculator mobile app focusing on logic accuracy, error handling, and clean UI to demonstrate automation and application development skills.

Mobile App Development AI Tools Error Handling UI Design APK Packaging