Srinivas raghava
@srinivasraghava
Senior IT Support and Networking Engineer specializing in infrastructure, troubleshooting, and automation.
What I'm looking for
I am a Senior IT Support & Networking Engineer with over 4 years of hands-on experience in enterprise IT infrastructure, system administration, and network operations. I consistently deliver high first-call resolution for OS, hardware, and application issues while providing both remote and onsite support.
I have strong expertise in Windows OS (desktop and server), LAN/WAN fundamentals (TCP/IP, DNS, DHCP), cabling and network troubleshooting, and Excel-based MIS reporting used for management decision-making. I also leverage AI-assisted tools like ChatGPT to automate tasks and improve operational efficiency.
My background includes apprentice training at a major public electronics firm supporting field operations and EVM servicing, plus a personal project building an AI-based mobile calculator app that emphasizes logic accuracy, error handling, and clean UI design. I communicate well, work independently or in teams, and seek roles that let me apply automation to IT operations.
Experience
Work history, roles, and key accomplishments
Apprentice Trainee
Bharat Electronics Limited
Completed 1-year apprentice training in the Communications Department supporting EVM servicing, diagnostics, verification, and field technical support during election operations.
Senior IT Support Engineer
Bharat Electronics Limited
Provided enterprise IT infrastructure support including Windows OS administration, hardware/software troubleshooting, and LAN/WAN operations; created Excel-based MIS dashboards to improve management reporting and maintained SOPs for support processes.
Mobile App Developer
Independent Project
Designed and developed an AI-assisted calculator mobile app focusing on logic accuracy, error handling, and clean UI to demonstrate automation and application development skills.
Education
Degrees, certifications, and relevant coursework
P.E.S. Polytechnic, Bengaluru
Diploma in Electronics, Electronics
Completed a Diploma in Electronics with practical training relevant to electronics servicing and technical support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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